Student Worker Job Openings

Qualifications

Must have work study eligibility. Good written and oral communication skills and good customer service skills. Must be responsible and able to maintain confidentiality.

Duties Performed

• Assist Patrons with general questions
• Maintain Patron Confidentiality
• Manage circulating library materials being checked out and returned including course reserves and Interlibrary Loan
• Shelving
• Answering and directing phone calls
• Light cleaning duties
• Assist with basic tech questions
• Other duties as assigned

Qualifications

Overview Statement:  Customer Service Associates at this high profile location assist callers and visitors with information relating to all areas of campus and provide essential support services for the Mustang Card Program. 

Requirements:  Successful candidates will be reliable, have meticulous attention to detail, comfortable working knowledge of computers and software, and a strong sense of customer service.  Excellent oral communication skills and the ability to work independently are necessary.

Duties Performed

• MUSTANG CARD PRODUCTION (30%)
  • Verify customer identity by strictly following establish procedures.
  • Follow guide lines to capture photo, produce and issue new, replacement, and temporary cards.
  • Determine the cause of a card malfunction, reformat or replace card as necessary, and charge customer for the replacement if necessary.
• MUSTANG CARD RELATED SERVICES (30%)
  • Become proficient with Atrium and Instant ID Card Production Software through on-the-job training and self-study.
  • Process Mustang Money deposit and purchase transactions.
  • Process Dining Dollar deposits and assist customers with meal plan change requests.
  • Represent the Mustang Card Program at Student Service Fairs.
  • Assist with Registration Day programs and card production/distribution.

• CUSTOMER RELATIONS (10%)
  • Provide friendly, knowledgeable information to callers and visitors concerning all areas of the SMSU Campus.
  • Receive Mustang Card customer requests in person, by phone, and via email.
  • Independently determine and initiate appropriate responses to customer requests.
  • Follow-up on requests to ensure they have been resolved to the customer’s satisfaction.
• STUDENT CENTER RELATED SERVICES (20%)
  • Make copies, laminate materials, and scan documents for customers.
  • Provide Lost and Found services for the entire campus.
  • Issue locker rental contracts.
  • Process vending machine refunds.
  • Maintain Hometown Newspaper Program and informational kiosks/display cases.
• OFFICE DUTIES (10%)
  • Handle cash and check transactions, balance cash drawer, process bank deposits.
  • Use Microsoft Excel, Word, and Outlook effectively to maintain accurate records and communicate with customers and staff. Previous experience with these programs is preferred.
  • Keep office equipment and appearance clean and well maintained, request technical service as needed.

Qualifications

Duties Performed

Qualifications

Duties Performed