Online Certificate Frequently Asked Questions

The following are "frequently asked questions" for the online certificates at SMSU.

Certificate FAQs

Q:
What is the difference between a bachelor's degree and a certificate?: A:

A bachelor's degree is an academic program where learners study a specific academic area, completing 120 credits hours of study. Certificates are academic programs of twelve (12) to 21 credits that provide specialized study for people who need to upskill or reskill their career qualifications.; Return to Top

Q:
How much will this cost?: A:

SMSU is very affordable and we do not charge an out of state tuition rate! You can find the current rate for online courses at the Undergraduate Tuition Rate web pages.; Return to Top

Q:
Do I qualify for financial aid?: A:

Possibly, sometime financial aid can be available for certificates if you are seeking a professional certification for your employment. Some of the certificates can lead to professional certifications in some states. More information on which certificates may be eligible can be found at this website.; Return to Top

Q:
Is there technical support?: A:

Yes! There are options for technical support for SMSU students. The Technology Resource Center (TRC) has Help Desk is available for over 15 hours during the week with shorter hours on weekends & holidays. TRC is available by phone or email and are very responsive and user-friendly. The Minnesota State College & University System also has technical support for students.; Return to Top

Q:
What type of Internet access is recommended?: A:

You will need Internet service that is capable of streaming video and uploading documents. Desire to Learn (D2L) is the current learning management platform for the online learning courses. Google Chrome is the recommended browser to access D2L.; Return to Top

Q:
What computer programs will I need?: A:

Microsoft Office such as Word, Excel and PowerPoint are required for assignments. You will have access to the Internet based version with your student account so you do not need to buy this on your own. You should also have Adobe Acrobat Reader to view PDF files.; Return to Top

Q:
What happens if my Internet goes down?: A:

Temporary down times in service should not be an issue. However, if a disruption in a timed or dated quiz or exam happens, students should contact their professors. Most professors have contact information listed in the syllabus of their classes. You are encouraged to look there for specific ways to contact them when needed. Professors should also be contacted immediately if Internet service will be down for an extended period of time.; Return to Top

Q:
Will I have an advisor to help me?: A:

Yes, you will be assigned a faculty advisor to help you plan your degree path that meets with your specific situation and needs. They will help you throughout your educational journey. You will also be assigned a support staff/advisor. They will be available for any questions or help during your time at SMSU!; Return to Top

Q:
Will I have access to the Library? Can I request material?: A:

Yes, you will have full access to the McFarland Library, which has a vast array of electronic resources as well as an interlibrary loan option that allows borrowing books and articles not owned by the McFarland Library. There is also an AskRef@smsu.edu email to ask the Reference Librarian for any assistance you need!; Return to Top

Q:
Who can I call if I have questions?

Office of Admission
admissions@smsu.edu
800-642-0684
Financial Aid
financialaid@smsu.edu
507-537-6281
Office of Online Learning & Transfer Partnerships
onlinelearning@smsu.edu
507-537-7424
Office of Student Success
brittany.krull@smsu.edu
507-537-7290
Mental Health Counseling Center
counseling.testing@smsu.edu
507-537-7979
Information Technology Services
TRChelpdesk@smsu.edu
507-537-6111
Registration & Records
registration@smsu.edu
507-537-6206
Career Services
careers@smsu.edu
507-537-6221

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Last Modified: 3/20/24 10:32 AM | Website Feedback